A marketplace you can rely on
How Apture keeps reviews honest, conversations respectful, your account secure and your data in your hands, and what to do if something goes wrong.
Built to keep things fair
Reviews from finished projects
A review appears on a profile only when the client's project with that professional was completed on Apture.
Clients write first
A professional's first step is a proposal. A conversation starts only when the client replies, so no one is messaged out of the blue.
Agreed in the open
Proposals, Messages and the project Timeline keep what was offered, discussed and approved in one place, for both sides.
Report anything that feels wrong
Every profile, project, photo, requirement and message has Report. The person is not told who reported them.
Report in a tap
Choose a reason and tell us what happened. You get a reference, and Apture's team reviews every report.
Intimate or fake images: within 2 hours
Reports of intimate, sexual or fake images of a person are urgent, and we act on them within 2 hours.
End a chat
In Messages you can end a chat at any time; after that, neither side can send more messages about that project.
No account? Write to us
Anyone can send a complaint to our Grievance Officer from the Contact page. We acknowledge it within 24 hours and resolve it within 7 days.
Keep your account yours
Two-step sign-in
Professionals can turn on two-step sign-in in Settings, so a code from an authenticator app is needed as well as the password.
Sign in again for big changes
Deleting an account needs a fresh sign-in, so a forgotten open session can't be used to do it.
We never ask for your password
Apture will never ask for your password or a sign-in code by message, email or phone. Never share them.
Your data, in your hands
We collect only what Apture needs to work, and we don't sell it or show advertising.
Stored in India
Your account and project data are stored in India (Mumbai). Your phone number and email are never shown to other users.
Download your data
Get a copy of everything you've entered on Apture from Settings, at any time.
Delete your account
Delete your account from Settings. Your details, profile and files are erased; as the law requires, a sealed record of your sign-up details is kept for 180 days, then erased.
Cleaner photos
Photos shared in messages, team chats and comments are saved without hidden details, such as where they were taken.
Good to know
Reports
What happens after I report something?
Apture's team reviews it and may hide content, restrict an account or ask for more information. You can follow your reports under Support in your account.
Will the person know I reported them?
No. They are not told who reported them.
Complaints and appeals
How do I complain without an account?
Use the complaint form in the Grievance Officer section of the Contact page. You'll get a reference number.
What if I'm not satisfied with the decision?
You can appeal to the Government of India's Grievance Appellate Committee within 30 days. For a complaint about your personal data, you can also go to the Data Protection Board of India.
The full rules are in our Terms of Use and Privacy Policy.
Need a hand?
Find answers in the Help centre, or reach us from the Contact page.